Messaging/WhatsApp


WhatsApp: The world's most popular messaging app

Resolve queries and answer customer questions instantly with your customers’ preferred messaging app.

1.5b

active monthly users globally

65b

messages sent daily

4.5b

photos shared daily

Link your brand with the world’s favourite platform

The world loves OTT messaging, and our favourite platform is WhatsApp. Take advantage of the ease of signing up for and using WhatsApp, a platform that offers the following:

What is WhatsApp for business?

Let customers connect in the same way as friends and family with fast, simple, and convenient messaging. WhatsApp enables businesses and customers to connect quickly on a platform they know and trust.

Pinpoint when messages reach your customer

Be sure that your important communication is reaching its destination. Enjoy complete transparency with valuable message delivery insights that let you know when your message has reached your audience with:

Messaging/WhatsApp


WhatsApp: The world's most popular messaging app

Resolve queries and answer customer questions instantly with your customers’ preferred messaging app.

Alerts

Keep customers informed with urgent updates such as travel itinerary changes, system outages, location-targeted alerts, special deals and more.

Notifications

Share information on orders, deliveries, appointments, payments and more on a platform constantly checked by customers.

Support

Allow customers to initiate in-depth conversations so your support agents can improve troubleshooting and shorten ticket lifespans.


1.5b

active monthly users globally

65b

messages sent daily

4.5b

photos shared daily

Link your brand with the world’s favourite platform

The world loves OTT messaging, and our favourite platform is WhatsApp. Take advantage of the ease of signing up for and using WhatsApp, a platform that offers the following:

  • 1.5 billion users
  • Access across any mobile OS, device, and carrier
  • Mobile number as user ID

What is WhatsApp for business?

Let customers connect in the same way as friends and family with fast, simple, and convenient messaging. WhatsApp enables businesses and customers to connect quickly on a platform they know and trust.


Pinpoint when messages reach your customer

Be sure that your important communication is reaching its destination. Enjoy complete transparency with valuable message delivery insights that let you know when your message has reached your audience with:

  • Read receipts
  • Real-time delivery

WhatsApp features


Receive message replies

Receive replies to your messages that surface in the API

Typing indicators

Keep the conversation flowing naturally by knowing when the other party is typing a reply.

Guided responses

Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

Rich media

Tell your story visually with high resolution images, videos and GIFs.

Verified sender

Provide customers peace of mind with clear and authorised verification.

Read receipts 

Find out when your message has been successfully delivered and when your recipients have opened your message. 

Personalisation

Personalise your messages to customers for a friendlier impression using mail merge style.

Templates

Save time by writing your message once, saving, and then re-using it as often as you need.

 

 

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