Australia
New Zealand
United Kingdom
United States
Messaging/RCS
RCS brings an app like experience without the app
Rich Communication Services (RCS) delivers enhanced messaging capabilities, driving higher response rates and improved customer engagement.
consumers who find RCS appealing
prefer fewer apps on their phone
RCS-enabled smartphones by 2020
The next evolution of messaging
RCS takes the best of SMS messaging and adds the best of OTT messaging for functionality that benefits your business and an experience your customers will love.
Deliver rich messaging simply using a customer’s mobile number
RCS combines all the best parts of carrier-delivered messaging, such as ubiquity and exceptionally high read rates. RCS has all the features your customers love about OTT messaging, such as read receipts, guided responses, images, rich cards and carousels.
Beautiful messaging that drives interaction
Take your communications to the next level with messages displayed in your business’s colours with your logo displayed prominently.
Measured outcomes made easy
Each customer interaction within RCS provides valuable insights. Know when messages are delivered, read or buttons are clicked. Available on our API or via analytics and reporting on our web platform. Enjoy the benefits of measurable results and A/B testing.
A new world of messaging
RCS introduces elements to your messaging that enable your customers to enjoy an interactive, app-like experience.
RCS features
Secure webhooks
Ensure information is coming from verified sources and protect your system from unwanted data.
Receive message replies
Receive replies to your messages that surface in the API
Typing indicators
Keep the conversation flowing naturally by knowing when the other party is typing a reply.
Guided responses
Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.
Rich media
Tell your story visually with high resolution images, videos and GIFs.
Verified sender
Provide customers peace of mind with clear and authorised verification.
Carousels
Customers can swipe horizontally to view high resolution images and other details for selection.
Suggested action buttons
Steer the conversation in a desired direction, whether that’s more sales, customer support or gathering feedback.
Read receipts
Find out when your message has been successfully delivered and when your recipients have opened your message.
Custom colour palette
Dramatically improve brand recognition by adding your own branding, such as custom colours and logos.
No apps or passwords
RCS doesn’t require that your customers download third-party apps, set up user accounts or sign in to those accounts.
Webhooks
Webhooks allows your application to receive real-time notifications of messaging events that occur on the MessageMedia platform.
Personalisation
Personalise your messages to customers for a friendlier impression using mail merge style.
Templates
Save time by writing your message once, saving, and then re-using it as often as you need.
Latest insights
6 best practice tips for SMS appointment reminders
If you depend on customer appointments, our tips will maximise attendance and cut no-shows.
Read more
3 tips to grow your business in the new year using business messaging
Try these new year resolutions to transform your business in the new year!
Read more
MessageMedia wins global Google RCS hackathon
Our RCS team visited Google as part of Google’s Early Access Program, bringing home the prize!
Read more
Ready to go?
Register for our RCS
early access program
