Blog



 

Billing and payments

15 October 2018

Messaging system means faster payments, lower overheads

In this new case study, read how Jacaranda Finance found that by using SMS to remind clients of payments, there has been a 66.6 percent increase in clients making on-time payments.

Jacaranda Finance (Jacaranda) is an Australian-owned financial company which offers a digital online platform for clients to access quick cash whenever and wherever they are. Founded in 2013, the company is proud of its in-house underwriting platform that creates a unique and extremely fast scoring system for prospective borrowers.

With 75 percent of the millennial generation preferring SMS to phone calls, Jacaranda chose SMS messaging for its effectiveness, efficiency, and ability to drive a higher response rate from clients. With just minutes of downtime costing thousands of dollars, Jacaranda turned to SMS Central, part of the MessageMedia Group, for a solution that would prove reliable and accommodate the growing scale of the business.

The benefits of the new system are numerous, in particular, faster customer payments. Jacaranda has found that timely reminders are definitely the most effective way to increase the payment speed of those customers not on direct debit. In fact, Jacaranda has found that by using SMS to remind clients of payments, there has been a 66.6 percent increase in clients making on-time payments.

Other benefits include:

  • Faster message delivery
  • Improved capacity
  • Automation for better efficiency
  • A better customer experience
  • Higher customer response rate
  • Improved accuracy
  • Transparency of account spend
  • Cost-efficiency

Read the case study here or find out more about SMS payments here.


You may also like ...


International SMS messaging to expand your business’s global reach

  • 22 February 2019
  • 2 min read

Use international SMS messaging to expand your organisation’s reach and improve customer service

Read more

6 best practice tips for SMS appointment reminders

  • 13 January 2019
  • 3 min read

If you depend on customer appointments, our tips will maximise attendance and cut no-shows.

Read more

6 reasons why you and your customers will love RCS

  • 15 November 2018
  • 3 min read

Find out why your business should be preparing for Rich Communication Services (RCS).

Read more

 

 

Ready to go?


The easiest way to send engaging
messages to your customers

Start messaging for free today