Australia
New Zealand
United Kingdom
United States
Messaging/SMS
Reliably reach anyone via their mobile phone number
Get started quickly by sending SMS messages via our web portal or integrate SMS into your everyday activities via our world-class APIs. SMS is low-cost and has higher read rates than any other channel.
messages read within 90 seconds
number of times we check our phones each day
mobile users globally
Instant and timely engagement
with your customers
Our SMS service gets the right message to your target customer groups in
real-time to achieve valuable business outcomes. Popular use cases include:
- Alerts and notifications
- Appointments
- Billing and payments
- Business communications
- Competitions
- Customer campaigns
- Marketing campaigns
- Staff rostering
Measure the success of your messages
You need an SMS service provider that gives you the capacity to track delivery performance and response rates via reporting and analytics. Advanced filters and metadata let you run reports on what matters most to you.
Tap into your customers' preferences
Customers now prefer to deal with businesses via mobile communications and texting is one of the most popular mobile activities today. Reach your customers the way they want to be reached.
- 75% of millennials prefer text to calling
- 70% of consumers prefer SMS as a contact method
SMS features
Metadata
Metadata adds data to messages that can be interpreted and processed to reveal more information about the message.
Web SMS
Web SMS allows you to send text messages from any computer that has an internet connection – no software required.
Text-to-voice
Text-to-voice automatically converts text messages into voice, so your audience gets the message.
Text-to-voice
Text-to-voice automatically converts text messages into voice, so your audience gets the message.
Secure webhooks
Ensure information is coming from verified sources and protect your system from unwanted data.
Lookups
Don’t pay for undelivered messages. Clean up your database with lookups to remove invalid numbers.
Email to SMS
Send messages via your existing email program with no need for additional software.
Two-way SMS
Receive replies back to your application, follow up on responses with ease, and track who has responded and when.
Bulk SMS
Bulk SMS enables you to quickly and easily send a single SMS to tens – or thousands – of recipients.
Short codes
Create a memorable short code that’s easy for customers to recall.
High speed
Thousands of messages processed per second with 95 percent of messages delivered within two seconds.
Optimised routing
Continuous monitoring of carrier networks with automatic alternate routing in the event of outage or failure.
Webhooks
Webhooks allows your application to receive real-time notifications of messaging events that occur on the MessageMedia platform.
Delivery receipts
Track your SMS messages and understand delivery status in real-time through our visual reporting.
Personalisation
Personalise your messages to customers for a friendlier impression using mail merge style.
International SMS and global reach
MessageMedia is connected with global carriers around the world, so you can send international SMS to anyone.
Long messages
When 160 characters isn’t enough, long messages means you can include all the information you need.
Keyword auto responses
Configure basic text-based workflows, allowing you to respond and handle text messages that contain specific keywords.
Subaccounts
Organise your users or application usage into subaccounts to manage multiple locations or applications at once.
Character conversion
Automatically remove special characters that can result in excessive charges and garbled messages.
Deduplication
Ensure your business does not send duplicate messages to the same customer
Social sending
Avoid accidentally disturbing customers out of hours and limit messaging to between 8:00 am and 6:00 pm.
Scheduling
Schedule your message and our SMS platform will deliver it at the selected time and date.
Templates
Save time by writing your message once, saving, and then re-using it as often as you need.
Familiar sender
Deliver SMS to recipients from the same number, without needing a dedicated number.
Dedicated (virtual) numbers
A dedicated (or virtual) number allows you to send and receive messages from the same number, every time.
Case Studies
Seamless SMS integration ensures superior service delivery
Automating communications means GoConcierge’s clients can dedicate their attention to delivering a superior guest experience.
Read more
Shift bidding by SMS delivers healthy results
Estia reduced agency costs by 20 percent, with staff spending less time calling other staff members to fill shifts.
Read more
Youth Opportunities students get the message with SMS4Act!
Time-consuming phone calls or emails from trainers have been replaced by efficient, cost-effective SMS, a method preferred by students.
Read moreLatest insights
Avoiding the post-holiday sales slump with SMS
Combat the post-holiday slump with a little imagination and clever SMS marketing.
Read more
6 best practice tips for SMS appointment reminders
If you depend on customer appointments, our tips will maximise attendance and cut no-shows.
Read more
3 tips to grow your business in the new year using business messaging
Try these new year resolutions to transform your business in the new year!
Read more
Ready to go?
The easiest way to send engaging
messages to your customers
