Messaging/RCS


RCS brings an app like experience without the app

Rich Communication Services (RCS) delivers enhanced messaging capabilities, driving higher response rates and improved customer engagement.

Messaging/RCS


RCS brings an app like experience without the app

Rich Communication Services (RCS) delivers enhanced messaging capabilities, driving higher response rates and improved customer engagement.

Measurable

Track click-through rates and other interactions to fully understand your return on investment (ROI) and optimise your messages.

Engaging

A branded interactive, app-like experience and advanced functionality without the development and maintenance costs of an app.

Trusted

Sender profile includes website and contact details, ensuring customers can trust the source of communications received.


80%

consumers who find RCS appealing

45%

prefer fewer apps on their phone

86%

RCS-enabled smartphones by 2020

The next evolution of messaging


RCS takes the best of SMS messaging and adds the best of OTT messaging for functionality that benefits your business and an experience your customers will love.

Deliver rich messaging simply using a customer’s mobile number

RCS combines all the best parts of carrier-delivered messaging, such as ubiquity and exceptionally high read rates. RCS has all the features your customers love about OTT messaging, such as read receipts, guided responses, images, rich cards and carousels.

Beautiful messaging that drives interaction

Take your communications to the next level with messages displayed in your business’s colours with your logo displayed prominently.

Measured outcomes made easy

Each customer interaction within RCS provides valuable insights. Know when messages are delivered, read or buttons are clicked. Available on our API or via analytics and reporting on our web platform. Enjoy the benefits of measurable results and A/B testing.

A new world of messaging


RCS introduces elements to your messaging that enable your customers to enjoy an interactive, app-like experience.

RCS features


Receive message replies

Receive replies to your messages that surface in the API

Typing indicators

Keep the conversation flowing naturally by knowing when the other party is typing a reply.

Guided responses

Resolve the customer’s query quickly by guiding the conversation and suggesting possible responses.

Rich media

Tell your story visually with high resolution images, videos and GIFs.

Verified sender

Provide customers peace of mind with clear and authorised verification.

Embedded rich cards 

Create visually exciting messages with high resolution images, videos and much more.

Latest insights


Avoiding the post-holiday sales slump with SMS

Combat the post-holiday slump with a little imagination and clever SMS marketing.

Read more

6 best practice tips for SMS appointment reminders

If you depend on customer appointments, our tips will maximise attendance and cut no-shows.

Read more

3 tips to grow your business in the new year using business messaging

Try these new year resolutions to transform your business in the new year!

Read more

 

 

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