24/7 Tech Support for SMS Marketing and Services
MessageMedia’s world-class SMS services support team is located entirely in-house, providing live support at no charge during business hours with email support coverage on weekends, and a 24/7 SMS marketing and solutions support option. With a follow-the-sun model and support centers in the US, UK and Australia we’re always here to help.
Accurate message delivery time is a critical success factor for SMS marketing and as our system is monitored 24/7, we guarantee our text message gateway will be available. Our system architecture is designed to offer full redundancy and handle extreme volumes of messages.
99.95% gateway uptime
MessageMedia’s multiple gateway network in the USA is supported by a sophisticated monitoring system – we call it the ‘heartbeat’ – which can dynamically reroute messages if any given route is compromized. This enables us to deliver a 99.95% service quality guarantee, meaning you can focus on your core business while we ensure your messages are sent out quickly and reliably – every time.
Reliability and security
Our service is based on reliability and security – not the cheapest connection. We believe network quality is too important and we won’t compromize the integrity of your communication.